BOOKING CONDITIONS
MW Golf / Liberty Leisure Group Ltd. is acting as an agent for Avant Garde Travel Ltd in respect of flights. Your contract for flights is with Avant Garde Travel Ltd. and is fully bonded with the Civil Aviation Authority (CAA) under ATOL 3618.
Once you have decided on the holiday you require please carefully read the following conditions. They will form part of your agreement with Avant Garde Travel Ltd.

1. PAYMENT AND CONFIRMATION
a) On receipt of your completed booking form and the applicable payment, Avant Garde Travel Ltd. will issue a confirmation invoice, and it is at this stage that a binding contract comes into existence between you and Avant Garde Travel Ltd. Please note though, that if you book a tailor-made itinerary your accommodation, flights etc. will only be requested by us once your booking form has been received. Your confirmation invoice, in this instance, will indicate your requested package cost and you will be advised of any accommodation, flights etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
b) We will endeavour to obtain final confirmation of all your holiday components as soon as possible. If a particular flight, hotel or similar cannot be confirmed you will be offered an alternative, or, failing that a refund.
c) It is your responsibility to check the confirmation invoice carefully and advise Liberty Leisure Group Ltd. or MW Golf immediately in the event of any error.
d) The balance of your holiday cost is payable not less than 10 weeks prior to departure. If the full balance is not received on time Liberty Leisure Group Ltd. will treat the booking as cancelled by you and will levy the cancellation charges set out in clause (6). If you book within 10 weeks of departure, full payment will be due with your completed Booking Form.
e) Travel documents will normally be sent 10 days before departure.

2. SPECIAL REQUESTS
Special requests for flight seats, room allocation, diet considerations etc. must be made in writing at the time of booking. Every effort will be made to ensure that these requests are fulfilled, but they cannot be guaranteed.

3. ALTERATION BY YOU
a) If you wish to make any amendments to your holiday after the confirmation invoice has been issued, you must inform us in writing and we will do our best to implement your request. In the event that we are able to do so, fax charges and other expenses will be payable by you together with an amendment fee of £35 per alteration per booking. However, if you change your booking less than eight weeks before departure this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in clause (6).
b) If you wish to change any aspect of your holiday after it has commenced, our agents will do their best to help, subject to you being responsible for any cancellation/amendment charges. All such charges are payable locally.

4. ALTERATION BY US
If we are your Booking Agent, your contract with our suppliers may allow them to change your booking details. Where this occurs, we will ensure that you are promptly notified of any significant changes e.g. to airline flight times and routes, but accept no liability for the changes or costs incurred which may result. For all other arrangements, we hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. Your Confirmation Invoice will show the latest planned flight timings. Your actual flight timings will be shown on your ticket (including any e ticket itinerary), which you should check carefully as soon as you receive it. Occasionally, we have to make major changes to the flight or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either: - accept the new arrangements offered by us; or - accept a replacement holiday from us of equivalent or closely similar standard and price, if one is available; or - cancel your holiday with us and receive a full refund of all monies paid. Either way, we will pay you compensation, using the Compensation table shown, unless the change is for reasons beyond our control (see below) and we will always refund the difference in price if the replacement holiday is of a lower standard and price. Major changes for which we will always pay compensation, using the scale shown, may include the following changes: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or return flight by more than 12 hours, a change of UK departure airport (excluding changes between London airports and between Dover/Folkestone ports). These changes are only examples and there may be other significant changes which constitute major changes. This standard payment will not affect your statutory or other legal rights. We will only make one payment for each full-fare-paying adult in the holiday booking. Any children not paying the full adult fare will receive 50% of these amounts.
Cash refund per person:
More than 56 days before departure date NIL
56-28 days before departure date £10
27-14 days before departure date £20
13 days or less before departure date £30
Clearly such refunds do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, closure of airports or similar events beyond our control.

5. GROUP HOLIDAYS
Some of our holidays are based on a minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the holiday and refund all payments made. Holidays will not be cancelled due to lack of numbers later than 8 weeks before departure

6. CANCELLATION BY YOU
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and apply cancellation charges as shown below. Furthermore, insurance premiums are not refundable.
Period before departure within which Amount of cancellation charge shown
written cancellation is received. as a percentage of holiday price
More than 56 days Deposit only
56-29 days 45%
28-15 days 75%
Less than 15 days 100%
Note: If the reason for cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges, less excesses and insurance premiums.

7. CANCELLATION BY US
We try never to cancel a holiday, but must reserve the right to do so. In particular, we will cancel your holiday if you fail to make any payments by the due date.
If we cancel your holiday for any other reason we will inform you as soon as practicable and you will have the option of choosing an alternative holiday of a comparable standard, if available, or receiving a prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings (defined in clause 5 above) we will pay you the compensation amounts set out in the table in clause 4. If cancellation is because of low bookings you will be notified at least 8 weeks before
departure. The only circumstance in which a holiday will be cancelled less than 30 days before departure is where it is cancelled by reason of force.

8. PRICES
Prices are based upon the rates of exchange at the time of booking. Prices are subject to variation if there is an increase due to government action, a change in exchange rates or increases in transportation costs or fuel prices. Any increase in the holiday price will be notified to you at least eight weeks prior to departure. Liberty Leisure Group Ltd. will in any event absorb such part of the surcharge as is equivalent to 2% of the holiday price. If surcharges exceed 10% of the original holiday price you may exercise the option to cancel your holiday arrangements. If you settle the final balance of the holiday price by the due date we will absorb any price increases after that date. In return for this commitment, we are unable to make any refund or reduce any other costs should the value of the pound increase against the currencies used. Our financial year begins on 1 June and ends 31 May.

9. YOUR RESPONSIBILITIES
a) Passports: A full passport (valid for at least 6 months beyond the end of your holiday) is required for travel.
b) Visas: (Where applicable) Visas are issued in the UK. Non–UK passport holders must contact us for possible supplementary charges. We accept no responsibility for passengers refused entry due to wrong documents.
Application forms with detailed instructions will be sent with your confirmation invoice. Once completed please return the form(s) to us.
You should allow an average of 4 weeks to obtain your visa.
c) Health: You should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are available from the Department of Health by ringing 0800 555 777 for their ‘Travellers Guide to Health’ (T4) leaflet. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your holiday.
d) Transportation: It is your responsibility to ensure that you arrive in good time to board all flights or other method of transportation. To assist you we will notify you of the times by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.

10. OUR RESPONSIBILITIES
We accept responsibility for the acts and/or omissions of our employees, agents and suppliers while acting within the scope of or in the course of their employment, agency or contract of supply and we also accept responsibility for any deficiencies in the services to reach a reasonable standard.
However, we do not accept responsibility in respect of death, bodily injury or illness of, or to the signatory to the contract and/or any other named person on the booking form, except when caused by the negligent acts and/or omissions of our employees, agents, suppliers or subcontractors while acting within the scope of or in the course of their employment, agency, contract or supply or sub-contract. We shall afford every assistance to a client who through misadventure suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the foreign inclusive holiday arrangement nor forms part of an excursion offered through us. Such assistance shall take the form of advice. Guidance and initial financial assistance where appropriate, up to a limit of £5,000 per booking form.
Nothing in this clause shall apply where the services in question consist of carriage by air or sea, where our obligations and liabilities are limited in the manner provided by international conventions in respect of air and sea carriers.

11. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier (e.g. hotel) and where available our local agent who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must obtain written confirmation from our agent and/or the supplier of the complaint lodged. Please follow this up within 28 days of your return home by writing to us giving your original invoice number and all other relevant information. It is therefore a condition of the contract that you communicate any problem to the supplier of the services in question and where available to our agent (contact details provided with travel documents) whilst in the resort and obtain written confirmation of the complaint lodged. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

12. GENERAL HOLIDAY PRICE EXCLUSIONS
1) The cost of personal items such as laundry; drinks with meals or otherwise; incidentals etc.
2) Airport security charges if levied by an airport to cover the cost of security arrangements.
3) Optional excursions.
4) Transport between your home and airport/port/station.
5) Gratuities for services provided on a personal basis.
6) Meals other than those specified.
7) Flight supplements.
8) Optional extras linked to late bookings, amendments etc, as stated in our booking conditions.

13. EXCURSIONS / REPRESENTATIVES and AGENTS
a) Excursions only form part of your holiday arrangements if they are described or purchased before departure.
b) Our acceptance of liability for the acts of our representatives or agents in clause 10 above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described in this brochure. This excludes for example any social contact that you may have with them.

14.LEGAL JURISDICTION
The Laws of England shall apply in all respects and the Courts of England shall have sole jurisdiction.

IMPORTANT INFORMATION
Accuracy of Brochure
All information in the brochure is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our brochure and will advise you of these changes at the point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday. If any facility detailed in this brochure is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Many pictures are included for their attractiveness and general relevance: those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes will vary, particularly in older or historical buildings.

Early and Late Season
Due to poor weather conditions, or low number of tourists in resort, particularly in early or late season, cable cars, chair lifts, certain sporting activities or other facilities such as saunas and swimming pools etc., may not be operational. Decisions to operate such facilities are not made by ourselves and we are not always advised of such decisions by the operators.

Activities
The advertised programme of events is dependent upon achieving a minimum number of participants and, therefore, some events may not always be available due to insufficient demand or, in some cases adverse weather conditions. All ‘Recommended’ restaurants and other venues featured in this brochure which are not owned by MW Golf are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and not a personal recommendation by MW Golf.

Hotels and Rooms
a) Properties in this brochure have been carefully chosen and are considered to offer suitable accommodation for the cost shown. The star rating shown is that of the national tourist authority. To avoid confusion, many properties featured are described as hotels as, in our view, terms such as Pension, Gasthof and the like, do not always reflect the quality of the properties and are usually an official grading for tax purposes.
b) Annexe Accommodation may be part of the main hotel or in a separate building which is guaranteed to be within walking distance. It should be borne in mind that chalet/annexe accommodation , though it may give access to facilities at the property through which it is sold, may not offer rooms to the same star level as the associated property where your main meal may be provided. This is reflected in the cost reduction.
c) Prices are based on accommodation in standard twin/double bedded rooms unless otherwise stated.
d) Baths may not always be full size and showers may not always have a shower tray or curtain.
e) Soap is not always provided in rooms
f) Many hotels/properties as a matter of policy require an imprint of your credit card to be taken at registration for security reasons. Visitors to Austria will generally find that credit cards are still not accepted everywhere outside of the hotels.
g) Free Drinks: Please note that unless specifically stated ‘Unlimited’ the number of FREE drinks will be at the discretion of the hotel owner. This will normally include one drink with evening meals, usually a choice of beer, house wine or soft drinks and will not include spirits etc.
h) Check-in at hotels is normally between the hours of 1200-1500 hours and you should anticipate having to vacate your room by 1000 hours irrespective of the time of your departure.
i) Full and Half-board: A table d’hote menu is usually offered to all customers who book meal arrangements, with limited or no choice of menu, unless specifically stated. Meals usually start with dinner on the first day of your arrival in resort and finish with breakfast on your day of departure. If you arrive after 2000 hours it is likely that a cold platter will be provided and if you have an early morning departure hotels may not be able to provide a full breakfast. Sometimes hotels may allocate tables on a shared basis and in some countries it is common for individual napkins to be re-used if clean and re-presented in a personalise envelope.
j) Packed Lunches: Where applicable these may sometimes be made up by the guest from the breakfast buffet.
k) Balconies: The payment of a supplement for a balcony facility does not guarantee a specific view or that it will be private, unless stated.
l) Smoking restrictions: It is your responsibility to obtain information from the relevant tourist offices before you book if such restrictions would affect your holiday enjoyment.
m) Cots are usually available and should be requested at the time of booking. Any additional payment for food/cot hire must be paid directly to hotels and cot linen is not usually provided. Please note we cannot guarantee that cots will meet British Safety standards and that the inclusion of a cot may restrict room space.
n) Hotel facilities: Leisure facilities, saunas, whirlpools and other facilities advertised as available at an hotel, unless specifically stated as being ‘FREE’ will carry a charge payable to the hotelier. Children may not always be allowed in hotel bars, even when accompanied by their parents.
m) Fitness Rooms/Health Suites: Facilities will vary and we cannot guarantee the range or type of equipment provided will be as extensive as in a purpose built gym.
o) Late night entry: Please ensure you always check the arrangements for late night entry in the event your hotel closes the main door at a specified time.
Room Descriptions
Single rooms may not always offer the same facilities or location as twin rooms and the payment of a supplement does not necessarily mean that a twin room will be provided for sole use. Often single rooms are purpose built and intended for sole use only.
Eaves rooms are so described because they have sloping roofs and beams, often with skylight windows and reduced headroom.
Triple rooms are usually based on a standard twin room for two persons with an additional couch/put-up bed added for the third person, which may restrict space. Purpose built, triple and four bedded rooms are rarely available.
Quad rooms are also sometimes available in our destinations. Such rooms normally comprise a standard twin room with additional couch/put up beds being added for third & fourth occupants. This arrangement may restrict space.
Twin-bedded rooms in Austrian resorts are normally one large base with two mattresses/duvets. Separate twin beds are rare and cannot be guaranteed as available. Some twin beds may be in a head to head position.

Accommodation Categories
Rooms described as superior, suites, junior suites, apartments etc., offer a variety of facilities and room configurations. As these descriptions vary considerably it is not possible for us to provide a standard description which will adequately cover all the variations. Therefore, please make specific enquiries when booking to ensure the accommodation meets your requirements, particularly for suites and apartments.

Alpine Guesthouses
i) Accommodation in Austria is allocated for you on arrival and you may, on occasion, be upgraded into a larger hotel. Alpine Guesthouse accommodation offers bed and breakfast accommodation, although half-board is usually available, taking the evening meal in a near by hotel or in a village restaurant.
ii) As accommodation is allocated locally, bookings of more than one room cannot be guaranteed to be in the same accommodation, though we will of course endeavour to do so. Rooms booked without private facilities within them may require you to pay a nominal fee for showers provided at that property.

Studios and Apartments
All bed linen costs (although not towels unless specifically stated) and local taxes are included in all prices.
Accommodation is normally available from 1700 hours on the day of arrival and you should anticipate checking out by 1000 hours on the day of departure. All accommodation is basically equipped with cutlery, crockery etc. Kitchenettes offer only hot plates and not ovens, unless advertised to the contrary. Items such as toasters and kettles are not considered to be essential kitchen appliances in Europe and are, consequently, rarely provided. Customers are normally expected to make their own beds on arrival. Please also note that ‘starter’ packs are rarely provided and you should therefore, anticipate purchasing items such as milk, toilet roll, etc. on arrival (or the following day if you arrive late). When more than one apartment is booked of the same or different type, we cannot guarantee they will be in the same block, although a request will be accepted wherever possible (see Special Requests). In some Austrian apartments, electricity charges based upon use may be payable locally.

Inventory Deposit
In studios/apartments, an inventory deposit against damages or breakages will be collected on arrival or an imprint of your credit card may be required. This will usually be between £100 - £165 (but up to £250 for some larger apartments) per studio/apartment and is refundable on your departure, or later, directly by the local agent if, for example, you are obliged to depart early. It is in your best interests to leave the accommodation as it was found, as deductions for breakages, damage or leaving the accommodation unclean can be made by the local agents.
As deposits are normally held by the accommodation owner/management and not the operator, we cannot become directly involved in situations or disputes that may occur.

Food
Vegetarian/Special Diets: Vegetarianism is still relatively uncommon in some areas of Europe, so customers requesting such meals may find choice limited in some hotels. Similarly, it may be difficult for some hotels to cater for the needs of clients with strict special diets.

Excursions/Activities
i) Any other excursions or hazardous activity in which you partake locally, such as, paragliding, white water rafting, canyoning etc. are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
Elderly, Special Needs, Disabled Customers: We are happy to advise and assist elderly, special needs or disabled customers to choose a holiday. However, some of the properties featured in this brochure may lack even the simplest facilities such as ramps for wheelchairs and lifts etc. Therefore, we must be provided with full written details of any disability or special requirements before booking to ascertain whether the holiday of your choice is suitable.
Similarly, if you have a medical condition which necessitates special seating requirements on the aircraft or wheelchair assistance at the airport we must have written confirmation from your doctor prior to booking.
Failure to advise us of any such requirements prior to booking may result in the chosen holiday being unsuitable and may cause inconvenience and distress to all customers on that holiday. In that case we reserve the right to terminate your holiday arrangements with us, for which we would not be liable to make alternative arrangements or to make refunds or pay compensation.

The Foreign & Commonwealth Travel Advice Unit
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) Page 470 onwards or on the Internet under the address http://www.fco.gov.uk/.
Alternatively, you can contact the ABTA Information Department on 020 7008 0232 (calls charged at 50p/minute).

Know Before You Go
We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you go overseas, check out the FCO web site at: www.fco.gov.uk/knowbeforeyougo.

HOLIDAY INSURANCE
Please call us on 0870 746 9668 for a competitive quote for your holiday insurance

TERMS & CONDITIONS